Privacy Policy

Last updated: July 21, 2026 · By Team Playinexch

1. Introduction and scope

Playinexch ("we", "us", "our") operates this website (the "Site") and provides an online cricket ID and gaming exchange service together with the account access, login, and mobile support that go with it. This Privacy Policy describes how we handle information when you visit the Site, read our pages, or contact us for help with topics such as ID access, login, mobile use, and support. By using the Site, you acknowledge that you have read and understood this policy. If you do not agree with it, please stop using the Site.

This policy applies only to the Site and the services we offer directly through it. It does not apply to any third-party website, messaging application, search engine, or service that you may reach through links on our pages, including the WhatsApp support link. Those services are operated by others and are governed by their own privacy policies and terms. We encourage you to read the privacy notices of any external service before you share information with it.

This policy should be read together with our Terms & Conditions and our Responsible Gaming information, which together set out the basis on which the Site and our services are made available to you.

2. Who we are

We are Playinexch, and we operate this website to offer an online cricket ID and gaming exchange service to adults who are eligible to use it. Our platform is designed for users in India and similar markets who want a clear route to account access, login help, mobile use, and responsive support. We provide account guidance and a direct support channel so that you can get help quickly when you need it.

Because much of our Site is informational and because we deliberately limit the personal data we ask for, you can read almost everything we publish without providing any personal information at all. Where you do choose to reach out to us for account help, we handle what you share carefully and only for the purpose of assisting you, as described throughout this policy.

3. Information we do and do not collect

We aim to collect as little information as reasonably possible. Most of the Site is designed to be read, and our service is designed so that support can be given without us needing sensitive data. The categories below describe what may be involved.

Information you choose to provide

If you contact us, for example through a message form or by reaching out via the linked WhatsApp support channel, you may voluntarily share limited details such as a name, an email address, a contact number, or the text of your message. You control what you send. Please keep any message general and relevant to the help you need, and share only what is necessary for us to assist you.

Information we do not want and do not knowingly collect

We do not ask for, and you should never send us or any linked service, sensitive information of the following kinds:

• Account passwords, login credentials, or security answers;
• One-time passwords (OTPs), PINs, or verification codes;
• Full payment card numbers, CVV codes, bank account details, or UPI PINs;
• Copies of identity documents, such as PAN, Aadhaar, passport, or driving licence, unless a specific, verified process clearly requires it and you are certain you are dealing with us.

Our support will never ask you for your password or an OTP in casual chat. If any form, chat, or person asks you for these without a clear and verified reason, treat it as a warning sign, do not share anything, and refer to our contact page for the correct way to seek help.

Information collected automatically

As with virtually every website, some technical information may be recorded automatically when you visit. This is described under "Server logs and security" and "Cookies and similar technologies" below.

4. Cookies and similar technologies

The Site is built to be lightweight and does not depend on advertising networks or intrusive tracking to deliver its content. Where cookies or similar technologies (such as local storage) are used, they generally fall into these categories:

• Strictly necessary: small items that help the Site display correctly and function as you expect. These do not identify you personally.
• Analytics (if enabled): we may use a privacy-conscious analytics tool to understand, in aggregate, which pages are most useful so we can improve them. Where used, such tools typically process information in an anonymised or aggregated form under their own privacy policies.

We do not publish specific tracking identifiers in this policy, and we do not build advertising profiles about you or sell your browsing behaviour. If we introduce additional cookies in the future, we will update this policy to describe them. You can control or delete cookies at any time through your browser settings, and you can usually set your browser to warn you before a cookie is stored or to refuse cookies altogether. Blocking some cookies may affect how parts of the Site work.

5. Server logs and security

Like most websites, our hosting infrastructure may automatically record standard technical details each time a page is requested. These server logs can include your IP address, browser type and version, device and operating system type, the referring page, and the date and time of your visit.

We use this information for legitimate operational purposes only: to keep the Site and our service secure, to detect and prevent abuse or attempted attacks, to diagnose technical faults, and to understand general traffic patterns. Server logs are technical records and are not used to build a personal profile of individual visitors. Log data is retained only for as long as it is useful for these purposes and is then routinely overwritten or deleted in the normal course of server maintenance.

6. How we use information

Where any information is involved, we use it strictly for purposes that are compatible with operating our website and service. These include:

• Responding to a message or support request you send us, and helping with account access, login, and mobile use;
• Operating, maintaining, and securing the Site and our service;
• Diagnosing problems and improving the clarity and usefulness of our pages and support;
• Understanding, in aggregate, which content users find most helpful;
• Complying with applicable legal obligations and responding to lawful requests.

We do not use your information to make automated decisions that produce legal or similarly significant effects about you, and we do not sell your personal information.

7. Third-party links and services, including WhatsApp

Our pages contain links to external destinations. The most important of these is a WhatsApp support link, provided so you can reach our support and ask a real person for help. When you follow any external link, you leave this Site and become subject to the privacy practices and terms of the destination service, not ours.

WhatsApp is operated by a third party and processes messages and related data under its own privacy policy. We do not control, and are not responsible for, how WhatsApp or any other external service collects, stores, or uses information. Anything you choose to send through such a service is governed by that provider's terms. As a matter of caution, always verify a link before you tap it, and never share passwords, OTPs, or financial details in any external chat.

External links are provided for convenience and to help you reach us. Their inclusion does not imply that we endorse, are affiliated with, or take responsibility for the practices of those third-party services.

8. Children and strictly 18+

The Site and our service are intended solely for adults aged 18 years and above. Our content is not directed at children, and the Site must not be used by anyone who is a minor. We do not knowingly collect information from anyone under the age of 18. If you are not of legal age in your location, please do not use this Site, create an account, or send us any information.

If you believe that a person under 18 has provided us with information, please contact us through our contact page so that we can take appropriate steps to remove it.

9. How we protect information

We take reasonable technical and organisational measures to protect the Site and any information involved in providing our service. These include serving the Site over an encrypted HTTPS connection and applying sensible security practices to our hosting environment.

However, no method of transmitting information over the internet, and no method of electronic storage, is completely secure. We cannot guarantee absolute security. One of the most effective protections is the one within your control: because we deliberately avoid collecting sensitive data in ordinary support, you should never send passwords, OTPs, card details, or identity documents to any chat, and you should always confirm you are dealing with us before entering anything.

10. Your choices and rights

You remain in control of your information when using the Site. In practice, your main choices include the following:

• Choosing what to share: reading our pages requires no personal data. You decide whether to contact us and what to include.
• Cookie controls: you can accept, refuse, or delete cookies, and clear stored site data, through your browser settings at any time.
• Access and correction: if you have sent us a message and wish to know what we hold, or want it corrected or deleted, you may ask us through our contact page and we will respond reasonably.
• Opting out: you can stop using the Site at any time, and you can withhold or withdraw any information you would otherwise have shared with us directly.

Depending on the laws that apply in your jurisdiction, you may have additional rights regarding personal information. We aim to honour reasonable, lawful requests consistent with those rights.

11. Data retention

We keep information only for as long as there is a genuine need to do so. Messages you send us are retained for the period reasonably necessary to answer your query, to provide support, and to keep a short record of correspondence, after which they may be deleted. Automatically generated server logs are retained for a limited operational period and then routinely cleared as part of normal maintenance. We do not keep personal information longer than necessary for the purposes described in this policy or as required by applicable law.

12. International and cross-border note

The Site is written primarily for users in India, but it may be accessed from other locations. Depending on where our hosting or any service provider operates, technical information involved in running the Site may be processed in a country other than your own, where data-protection rules may differ. Wherever information is processed, we intend for it to be handled in a manner consistent with this policy and with the laws applicable in your jurisdiction. By using the Site, you understand that its operation may involve such processing.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the Site, to our service, to our practices, or to legal and good-practice standards. When we make a material change, we will revise the "last updated" date shown near the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after an update takes effect means that you accept the revised policy.

14. How to contact us

If you have any questions about this Privacy Policy, or about how information is handled by Playinexch, please visit our contact page. For help with topics such as ID access or login, you can also reach our WhatsApp support through the button provided there. Please remember never to include passwords, OTPs, or financial details in any message.

See also our Terms & Conditions, our Responsible Gaming information, and our About page to understand more about Playinexch and how our service works.